• Responsible for managing performance for store staff by setting KPIs and tracking it periodically.
• Coaches and gives development feedback to store teams, provides training support.
• Creates a second line who is prepared to take up succession roles.
• Delivers Company Code of Conduct and People Processes.
• Lead by example and makes sure he and the store teams deliver excellent Customer service.
• Attends to customer queries and complaints and prioritizes escalations keeping in mind – Customer Comes First.
• Continues to expand the Shukran Loyalty Customer base.