Manage the Middle East & Africa regions.
– Identify, investigate, and process warranty claims from dealers.
– Analyze the root cause of technical problems and suggest the best solutions for dealers/customer.
– Monitor the progress of current service projects, and communicate with the headquarters in order to align the understanding together.
– Support dealers with day-to-day service operation.
– Evaluate dealers’ service performances and abilities.
– Cooperate with aftermarket sales team to provide the best uptime of equipment for end-users.