To supervise all Front Office colleagues on shift as well as support the Team leader in ensuring a smooth operation. Ensures high level of guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved.
Handle guest complaints effectively
Manage the CID team, ensuring that the CID Report is completed correctly on a daily basis
Relieve the Front Office Manager during vacations
Conduct trainings on quality awareness for all colleagues
Maintain privacy of all guests
Conduct spot checks on profile quality in Opera and ensure colleagues are adhering to the established profile entry standards
Control the overbooking situation of the day & handle the booking out of guests as needed