Upsells the hotel to guests whenever the opportunity arises. Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service. Blocks and pre-registers rooms according to reservation requests. Blocks rooms for arriving guests according to set procedures. Makes and follows through room-rate-name changes. Immediately processes all checked-in registration cards and sets up an accurate folio in the system. Types all pre-registered and NSR key envelopes prior to guest arrival. Double checks accuracy of pre-registration, room allocation and keys in the key jacket. Attends to every guest requests the best way possible. Keeps informed of the hotel’s emergency procedures. Maintains a clean neat work area at all times.