Works across all studios to help identify, promote, and share best IT practices, tools, and processes Helps determine the optimal level of standardization across studios and facilitates the adoption of processes and tools to capture the benefits of standardization Implement global support processes and provide visibility and escalation paths for regional IT teams Maintaining required records for the executive member and department Coordinate and/or lead adhoc projects, as requested by the executive Recovery, reinstallation/reimaging of failed desktop and laptop computers Answer phones, handle general inquiries, relay messages to appropriate parties