FSIME Construction LLC - Al Bataeh | salary/null Negotiable AED
As a Customer Success Officer reporting to the onsite Service Delivery Manager (SDM), you will be work alongside the SDM & other team members in delivering a top-class End User Experience.
You will partner with the End Users, Client & PMO and other stake-holders as necessary by providing guidance and support throughout the Service Delivery cycle. You would also be responsible for tracking key customer success metrics; driving best practices and implementing customer success methodologies that enhance the Customer Satisfaction levels
What you’ll do:
• Build a relationship with the client PMO & users – anticipating their needs, future business plans, and proactively attending to their roadblocks before they occur. Address user’s queries in a timely and professional manner.