Directs, administers, and controls the day-to-day operations and activities of the customer service department by organizational standards and customer care programs Provides leadership, support, and guidance to the customer service team. Participates in the implementation of divisional and company initiatives and strategies. Practices cost containment strategies, maintaining profitability, and the growth of the team. Directs and oversees the team within the defined area through effective leadership and management of customer service.