Job Responsibilities: – Maintaining a positive, empathetic, and professional attitude towards customers at all times. – Responding promptly to customer inquiries. – Communicating with customers through various channels. – Acknowledging and resolving customer complaints. – Knowing company’s products inside and out to be able to answer questions. – Processing orders, forms, applications, and requests. – Keeping records of customer interactions, transactions, comments, and complaints. – Ensure customer satisfaction and provide professional customer support. Job Requirements: – Minimum 2-3 years of Customer Service experience. – Strong experience using SAP or any other similar CRM tools. – Import/export documentation experience preferred. – Adaptable & flexible based on business