– To provide superior customer service to our customers and continuously strive to improve the level of service delivery. – Analyse customer queries behaviour and trends to identify the improvement areas for the company. – Conducting product promotion to existing and potential customers. – Maintain proper documentation of complaint / request record. – Resolving customer complaints regarding product sales to customer service problems over emails and phone calls. – Identifying/Escalating priority issues and reporting to the higher-level management. – Routing inbound calls to appropriate resources.