Juma Al Majid Group - Dubai |Salary ± 20% Negotiable
1. Site Engineer is Consider Single point of contact & First Layer of support for business users (HW & Application) assigned to certain division / sites , where request should be fulfilled as per agreed SLA .
2. Insure communication for any request is performed in proper manner where any request should be communicated by phone at least where face to face communication is preferably.
3. Responsible on Assigned Division IT Assets (Division IT Asset Custodian) , where site engineer have to insure Service Desk Records Match with Actual physical inventory , where records are subject to audit from Central ll Shared Services.
4. Insure incident & Service request have comprehensive information by complete user request with right categorization