• Recover/Collect past dues owed to the bank • Ensures that all written correspondence complies with company policies • Ensure to deal according to state and federal laws governing debt. • Ensure to comply with the Federal Debt Collection Practices, while making phone contact with individuals and companies. • Negotiates payment arrangements and follows up to make sure the payments are made. • Researches and locates missing information that is needed to perform the job at optimum levels. • Must have exceptional interpersonal skills. • Must have excellent knowledge in collection and Laws. • Must be able to manage and negotiate ethically and fairly while still being firm and enforcing company rules. • Excellent time management and multi-tasking skills. • Strong negotiating skills