Ventures Middle East - Abu Dhabi |Salary ± 20% Negotiable
We are looking for Call Centre Managers to head up our operations team.
Proven experience as call center manager or similar position
Experience in customer service support
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Excellent knowledge of management methods and techniques
Awareness of industry’s latest technology trends and applications
Proficiency with necessary technology, including computers, software applications, phone systems, etc.
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
High school diploma or equivalent;